Frequently Asked Questions

Subscription ($2.99/month): Unlimited access to our entire library of 2,000+ artworks with weekly new additions. Perfect for those who want variety and regular updates.

Individual Collections ($1.99+): One-time purchases of themed art sets (5-15 pieces each). Great for specific themes or as gifts. Available on our shop.

Both options include 4K/8K resolution, instant downloads, and lifetime access to purchased content.

Our subscription library contains over 2,000 high-quality digital artworks and growing weekly. We add 10-15 new pieces every week, including:

• Classic masterpieces (Van Gogh, Monet, Renoir)
• Abstract and modern art
• Nature and landscape photography
• Seasonal and holiday themes
• Mid-century modern designs

Yes! We offer a 7-day free trial for new subscribers. You'll get full access to our entire library during the trial period. If you're not completely satisfied, cancel anytime during the trial and you won't be charged.

Absolutely! Check out our Samples page to see examples of our artwork quality and styles. You can also visit our shop to see individual artworks.

Yes! Our artworks are specifically optimized for all Samsung Frame TV models (2017-2024). We provide multiple resolution options:

• 4K (3840x2160) - For most Frame TV sizes
• 8K (7680x4320) - For newer large Frame TVs
• Custom sizes - Available for specific models

All images are tested to display perfectly in Art Mode with proper aspect ratios and color profiles.

There are several easy methods:

• SmartThings App: Upload directly from your phone (recommended)
• USB Drive: Copy files to USB and insert into TV
• Samsung Smart View: Cast from mobile device
• PC Connection: Connect via network sharing

We include detailed setup instructions with every download.

All artworks are provided as high-quality JPEG files optimized for Frame TV display. This format ensures:

• Fast loading and smooth transitions
• Optimal file sizes for storage
• Perfect color reproduction
• Compatible with all Frame TV models

Absolutely! Our high-resolution artworks work beautifully on:

• Digital photo frames
• Computer monitors and screensavers
• Tablets and mobile devices
• Smart TVs (any brand)
• Print projects (personal use)

Our subscription is $2.99 per month, billed monthly. This includes:

• Unlimited access to 2,000+ artworks
• Weekly new additions (10-15 pieces)
• All resolution options (4K, 8K)
• Lifetime access to downloaded content
• Priority customer support

No annual commitment required - cancel anytime.

Canceling is simple and can be done anytime:

• Log into your account dashboard
• Click "Manage Subscription"
• Select "Cancel Subscription"
• Confirm cancellation

Important: You'll keep access until your current billing period ends, and you retain lifetime access to any artworks you've downloaded.

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through Stripe.

Yes, subscriptions automatically renew monthly on the same date you signed up. You'll receive an email reminder 3 days before each billing cycle. You can cancel anytime before the next billing date to avoid charges.

Downloading is instant and easy:

• Browse our online gallery
• Click any artwork you like
• Select your preferred resolution
• Click "Download" - files save instantly

Downloads are unlimited during your subscription period.

No download limits! As a subscriber, you can download as many artworks as you want, as often as you want. Whether it's 10 pieces or 1,000 pieces - it's all included in your subscription.

You keep them forever! Any artworks you've downloaded during your subscription remain yours for lifetime personal use. This includes:

• All files saved to your devices
• Unlimited personal display rights
• Ability to re-download from your purchase history

You only lose access to downloading new content after cancellation.

Our artworks are licensed for personal use only. This includes:

• ✅ Displaying in your home or office
• ✅ Printing for personal decoration
• ✅ Sharing with family members
• ❌ Reselling or redistributing
• ❌ Commercial use in businesses open to public
• ❌ Using in products for sale

For commercial licensing, please contact us at support@ecoartlab.com.

Individual collections are themed art sets sold separately on our shop. Each collection includes:

• 5-15 carefully curated artworks
• Cohesive theme (e.g., "Van Gogh Classics", "Abstract Minimalism")
• Multiple resolution options
• Instant digital download
• Lifetime access

Prices range from $1.99 to $9.99 depending on collection size. Perfect for gifts or specific decor themes.

Choose Individual Collections if:

• You want a specific theme or style
• You're buying as a gift
• You prefer one-time purchases
• You only need a few artworks

Choose Subscription if:

• You want access to our full library
• You like changing art regularly
• You want weekly new additions
• You plan to download 3+ collections worth

Our shop features over 100 themed collections, including:

• Classic Masters: Van Gogh, Monet, Renoir collections
• Modern Art: Abstract, minimalist, geometric designs
• Nature & Landscapes: Photography and paintings
• Seasonal: Holiday and seasonal themes
• Color Collections: Curated by color palette

We're a Star Seller with over 30,000 sales and 5-star reviews!

These are separate platforms with different account systems. Shop purchases remain on Shop, and subscription access is through our main site. However, many artworks overlap between both platforms - our subscription includes most pieces available in individual collections.

We provide excellent customer support through multiple channels:

• Email: support@ecoartlab.store (24-48 hour response)
• FAQ: This page covers 90% of common questions
• Setup Guides: Detailed instructions included with downloads

We're committed to helping you get the most out of your Frame TV art experience!

Download issues are usually quick to resolve:

• Check your internet connection - Large 4K files need stable connection
• Try a different browser - Chrome and Safari work best
• Clear browser cache - Sometimes helps with stuck downloads
• Check download folder - Files might have downloaded to a different location

If problems persist, email us at support@ecoartlab.com with details about your browser and device.

Currently, we focus on our curated collection of classic and contemporary art rather than custom commissions. However, if you have specific artwork requests or suggestions for themes you'd like to see, we'd love to hear from you at support@ecoartlab.com!

We love hearing from our community! Send your suggestions to support@ecoartlab.com. Popular requests often influence our weekly additions. Some themes that have come from customer suggestions include:

• Mid-century modern collections
• Color-specific palettes
• Seasonal holiday themes
• Abstract minimalist sets

Absolutely. We use industry-standard security measures:

• Stripe processing: Bank-level encryption for all payments
• SSL encryption: All data transmitted securely
• No card storage: We never store your payment details
• PCI compliance: Meeting all payment security standards

Your financial information is as secure as shopping on Amazon or any major retailer.