EcoArtLabFrame TV Art

Frequently Asked Questions

Everything you need to know about EcoArtLab’s Frame TV art collections and subscription service.

Get Your Questions Answered

From subscription details to technical support, here are clear answers from our team and 30,000+ customers’ experience.

About Our Services

What's the difference between the subscription and individual collections?

Subscription ($2.99/mo): Unlimited access to 2,000+ artworks with weekly additions.

Individual Collections ($1.99+): One-time themed sets (5–15 pieces).

All include 4K/8K, instant downloads, and lifetime access to purchased content.

How many artworks do you have?

Over 2,000 and growing by 10–15 each week—classic masters, abstract, nature & landscapes, seasonal sets, and mid-century modern.

Do you offer a free trial?

Yes—7-day free trial for new subscribers. Cancel within the trial to avoid charges.

Can I browse your collections before subscribing?

Yes. Explore our Samples and the shop.

Technical & Compatibility

Will these work on my Samsung Frame TV?

Yes. Optimized for all models (2017–2024) with proper aspect ratios and color profiles for Art Mode, in 4K and 8K options.

How do I upload art to my Frame TV?

  • SmartThings app (recommended)
  • USB drive
  • Samsung Smart View
  • PC connection / network share

Setup instructions are included with every download.

What file formats do you provide?

High-quality JPEG for optimal color, compatibility, and quick loading on Frame TV.

Can I use these on devices besides Frame TV?

Yes—digital frames, computers (wallpapers/screensavers), tablets, other smart TVs, and personal-use prints.

Subscription & Billing

How much does the subscription cost?

$2.99/month with unlimited access, weekly additions, 4K/8K options, lifetime access to downloads, and priority support.

How do I cancel my subscription?

  • Log in → Manage Subscription → Cancel

You keep access until the end of the billing period and retain downloaded files.

What payment methods do you accept?

Credit/debit cards, PayPal, Apple Pay, and Google Pay via secure Stripe processing.

Will my subscription auto-renew?

Yes—monthly on your sign-up date. Cancel any time before the next billing date.

Downloads & Usage

How do I download artworks?

  1. Browse the gallery
  2. Open an artwork
  3. Select resolution
  4. Click “Download”

Downloads are instant and unlimited during your subscription.

Is there a download limit?

No. Download as much as you like.

What happens to my downloads if I cancel?

You keep all files you downloaded for lifetime personal use; only new downloads stop after cancellation.

Can I use these artworks commercially?

Licensed for personal use only (home/office display, personal prints). Commercial use requires a license—contact support@ecoartlab.com.

Shop & Etsy

How do individual collections work?

Themed sets (5–15 artworks) with multiple resolutions, instant download, and lifetime access. Prices typically $1.99–$9.99.

Should I buy collections or subscribe?

Buy collections for a specific theme or one-time gift. Subscribe for full library access, weekly releases, and variety.

What's available on your shop?

100+ collections spanning classic masters, modern abstract, nature & landscapes, seasonal themes, and color palettes. 30,000+ sales and 5-star reviews.

Can I access shop purchases through the subscription site?

The platforms are separate with different accounts. Content overlaps significantly, but access is managed separately.

Support & Contact

How do I get customer support?

Email support@ecoartlab.store. Our FAQ and setup guides resolve most issues quickly.

I'm having trouble downloading files—what should I do?

  • Check your internet connection
  • Try Chrome or Safari
  • Clear cache
  • Verify your download folder

If problems persist, email support@ecoartlab.com with your browser and device.

Do you offer custom artwork or commissions?

We focus on curated collections, but we welcome requests at support@ecoartlab.com.

Is my payment information secure?

Yes—Stripe processing, SSL, PCI compliance, and no card storage on our side.

Ready to Transform Your Frame TV?

Join 30,000+ customers enjoying premium digital art collections.